Contact us
Pick a route.
Each one has a stated response time.
No general enquiry inbox that nobody owns. Choose what this is about and it reaches the team that can actually answer, with the reply window written down.
Tell us what you are running now
Enough detail for us to come back with a written plan rather than a discovery call. Two minutes of typing saves a week of email.
We do not pass your details to anyone, and there is no sequence of follow-up emails. One reply from a person, then whatever you ask for next.
Prefer to skip the form
Write to the team directly
Migration
migrate@darwa.co
Include your current provider and rough spend
Sales
sales@darwa.co
Procurement forms and security questionnaires welcome
Support
support@darwa.co
Paste the service id and the release number
Security
security@darwa.co
Disclosure policy at darwa.co/legal/security
Community
Discord
Public help channel, fastest for small questions
Issues
github.com/darwa
CLI and SDK bugs, in the open
Status
status.darwa.co
Incidents and maintenance windows
Press
press@darwa.co
Facts, quotes, and brand assets
Coverage
Someone is awake when you are
Support is staffed across three overlapping windows. Incidents on Pro and Scale plans page an on-call engineer at any hour.
07:00 – 17:00
UTC+4 · Dubai
Middle East, South Asia, Europe morning
08:00 – 18:00
UTC+1 · Lisbon
Europe, Africa, US east coast morning
09:00 – 19:00
UTC−5 · Toronto
Americas, APAC evening
Migration credit
Moving two or more production services earns up to $5,000 in credit.
We match your current annual spend in platform credit, and an engineer runs the cutover with you. The full terms and the five-step process are on the pricing page.
See how migration works